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Mortgage Co-ordinator

Liverpool

Jobs Engineering Division

Role Purpose
A fundamental enabling role within the new business accountable for efficient and accurate facilitation of the end to end mortgage process for global property customers from receipt of initial fee through to customer service evaluation on closure of the case

Core Accountabilities
1. Accurately capture all enquiries into a specified tracking system enabling accurate MI on activity at a snapshot in time
2. Produce performance reports against pre-defined business KPI’s for Chief Exec as and when required
3. Proactively progress the mortgage process through anticipating any potential issues and risks and progressing these quickly with both the customer and the relevant internal colleagues as appropriate for the case
4. Critically evaluate internal work processes resulting in implementation of recommendations to re engineer process and maximise efficiency
5. Produce periodic and ad hoc reports on activity by Broker enabling performance to be tracked effectively
6. Be accountable for each case allocated through demonstrating ability to spot any errors or missing data that would slow down case progress
7. Effectively liaise with mortgage brokers to ensure tight communication and effective and efficient process management in the handover of the initial enquiry
8. Process map revised and re-engineered processes to tangibly contribute to the achievement of the balanced score card
9. Recommend and influence ways to improve the smooth facilitation of the end to end mortgage process resulting in ability to increase numbers of cases concluded within specified time period

Technical Skill Requirements
• MS Office Suite – Advanced for all applications including MS project
• Ability to process map ( not essential)
• 3-5 years of experience within an FS/legal/progression environment
• Experience of using mortgage tracking systems
• Ce Map desirable but not essential for this role

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Behavioural Skill Requirements
• Excellent and proven written skills – ability to produce reports, letters and e mails to a consistently professional high standard
• Excellent and proven verbal skills – ability to deal confidently and professionally with global customers resulting in successful customer evalution and efficient process management
• Role model for continuous improvement – demonstrates the ability to challenge the status quo and embed a change that positively impacts the balanced score card
• Passionate about detail – ability to produce work that is consistently to the 100% standard required
• Proven ability to proactively plan and organise people, process and time – ability to efficiently prioritise task
• Proven ability to analyse data resulting in simplified MI production
• Meticulous attention to detail – motivated and satisfied by spotting errors and defects
• Strong work ethic to progress – prepared to work hard and self- motivated and driven by commercial business success
• Ability to impact and influence both customers and colleagues’
• Motivated and driven by both starting and finishing discrete cases whilst ensuring that each stage of the process is completed to the highest standard
• Self-motivated and an independent thinker who is excited by small business and excited about being part of a highly competent driven team

Core Role Dimensions
• Budget accountability through tracking
• Will deal with customers and internal colleagues at all levels within the business
• No people management accountability
• Core process accountability
• Will manage confidential data
• Will be accountable for delivery of financial targets encompassed within the balanced score card

ID #355 Location Liverpool Industry Engineering Division Type Part Time Role Mortgage Co-ordinator Career Level Junior Presence Engineering

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